About Module
"Complain Management" helps to evaluate complains systematically. You can manage, handle & solve employees complains. This module is useful to track employee complain records easily. Admin has to create a complain category accordingly to the organization and allocate the responsible person & department. Employees can create and post their complains with categories. After that posted complains go to responsible persons and they can resolve, refuse, or close. Responsible persons get an email for complains and the employee gets an email for complains resolved, refused, or closed. They can give ratings and comment about the decision. You can print the complain report.
How It Works?
- Step-1: Admin has to create a complain category accordingly to the organization and allocate the responsible person, effect on & department. These groups only can resolve, refuse & close ideas.
- Step-2: User post complains with subject, category, and description. Responsible Person will get email notifications.
- Step-3: Responsible persons can resolve, refuse, or close complains with comments and ratings. Employees will get email notifications for approval or rejection.
Videos
Features
- 1) Employees can share complains with the organization.
- 2) Admin can create and manage complain categories and effects on specific things.
- 3) Mail will be sent to the responsible person once any employee post complain.
- 4) Responsible persons can resolve, refuse, or close complains.
- 5) Mail will be sent to the employee once any responsible person take a decision.
- 6) A responsible person can give ratings and comment about the decision.
- 7) Users can print the complain report.
Versions
- v13.0
- v12.0
- v11.0
Installations
1) You will receive the link to download the zip file of the module please download it.
2) Extract the zip file, you will see a folder named ‘sh_emp_complain’.
3) Copy and paste this folder inside your Odoo Addons path / Custom Addons Path.
4) Now, open the odoo as Developer Mode.
5) Go to Apps menu and click on ‘Update Modules List’, Press Update Button.
6) In the search bar, search ‘sh_emp_complain’.
7) Click on ‘Install’ to install it.
Workflow
Go to the "Configuration" => "Effect On" menu to create an effect on.
"Effect On" form view.
Go to the "Configuration" => "Complain Category" menu to create the complain category.
"Complain Category" form view, you can create a complain category with the department and responsible person.
Complain form view, fill details and post complain.
After post complains, a responsible person gets mail about that.
You can print the complain PDF report after post it.
The complain PDF report.
A responsible person can give ratings and comment about the decision.
Resolve/refuse complain shown as below.
The employee gets resolved/refused complains mail.
The complain PDF report.
After resolve, refuse or close complains, the user can repost complain using "Set To Draft".
