Currently, in odoo, the customer can't see the event the ticket in the portal. Using this module the customer can see all ticket details from the portal. You can sort by tickets by newest and name. We have provided a filter option so easy to filter the tickets by last month, last week, last year, this month, this quarter, today, this week & this year. You can easily group by the tickets by none, event type & status. Using a search bar you can search the details of the tickets easily. This module helps users to chat, log note, message & share attachment inside the ticket chatter with each other. Users can schedule activity inside chatter & You can download the ticket also. All changes automatically saved in the backend. cheers!