Customer Relationship Executive

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  • Ensure outstanding customer satisfaction by maintaining strong working relationships. Guide and lead team members to deliver products/services that meet or exceed the customer requirements. Handle client issues throughout the implementation life cycle in a timely and accurate fashion. Manage and train resources to ensure quality and consistency of service to customers. Schedule and conduct status meetings with appropriate development resources and customers. Provide proper refund and compensation to customers on time. Assist sales team in business acquisitions, planning, retention and management.

    Responsibilities

    Excellent written and verbal communication skills.

    Strong organization and project management skills.

    Excellent convincing power required.

    Able to manage people and infrastructure

    Ensuring customer satisfaction