Website Helpdesk
Are you looking for a fully flexible and customizable helpdesk on the website?
User Guide
Are you looking for a fully flexible and customizable helpdesk on the website? This module will work on a website with a backend. Website customer helpdesk support Ticketing System is used to give the customer an interface where he/she can send support ticket requests and attach documents from the website. Customer can view their ticket from the website portal and easily see the stage of the reported ticket also customers get a link of the portal in email as well. Our this apps almost contain everything you need for Service Desk, Technical Support Team which include service request to be managed in Odoo backend. The support ticket will send by email to the customer and admin. Customer can view their ticket from the website portal and easily see the stage of the reported ticket. This desk is fully customizable clean and flexible. The support ticket will send by email to the customer and admin. for an Online ticketing system for customer support in Odoo Support. Customer can view their ticket from the website portal and easily see the stage of the reported ticket.
- 1) Access rights for Helpdesk Manager, Helpdesk Team Leader, Helpdesk User.
- 2) Easy to create tickets from a website user.
- 3) Auto-create partner from a website user.
- 4) Easy to set reCAPTCHA on the helpdesk form.
- 5) Easy to define stages as per your requirement.
- 6) Easy to set access right and email templates for particular stages.
- 7) Easy to set days for auto-closing tickets.
- 8) Fully customize and dynamic dashboard.
- 9) Easy to define a dynamic filter for the dashboard.
- 10) Well organized data in the table format on the dashboard.
- 11) Well organized calendar, pivot, graph, kanban views.
- 12) Customers see ticket status from the portal and email links.
- 13) Well organized portal for the ticket.
- 14) Easy to group by, search, and create a ticket on the portal.
- 15) Auto notifies via email to the assigned user and customer while the ticket is created.
- 16) Auto share feedback link while the ticket is closed.
- 17) Easy to chat with customers from chatter.
| Version | Details |
|---|---|
| v 13.0.1 | Initial Release. |
| Product Version | 1.0.1 |
| Categories | Extra Tools |
| Released | 12/03/2020 |
| Last Updated | 12/03/2020 |
| Depends | Website Builder (website) portal web sh_helpdesk |
| License | OPL |
| Supported Browsers | |
| Tags |
Are you looking for a fully flexible and customizable helpdesk on the website? This module will work on a website with a backend. Website customer helpdesk support Ticketing System is used to give the customer an interface where he/she can send support ticket requests and attach documents from the website. Customer can view their ticket from the website portal and easily see the stage of the reported ticket also customers get a link of the portal in email as well. Our this apps almost contain everything you need for Service Desk, Technical Support Team which include service request to be managed in Odoo backend. The support ticket will send by email to the customer and admin. Customer can view their ticket from the website portal and easily see the stage of the reported ticket. This desk is fully customizable clean and flexible. The support ticket will send by email to the customer and admin. for an Online ticketing system for customer support in Odoo Support. Customer can view their ticket from the website portal and easily see the stage of the reported ticket.
- 1) Access rights for Helpdesk Manager, Helpdesk Team Leader, Helpdesk User.
- 2) Easy to create tickets from a website user.
- 3) Auto-create partner from a website user.
- 4) Easy to set reCAPTCHA on the helpdesk form.
- 5) Easy to define stages as per your requirement.
- 6) Easy to set access right and email templates for particular stages.
- 7) Easy to set days for auto-closing tickets.
- 8) Fully customize and dynamic dashboard.
- 9) Easy to define a dynamic filter for the dashboard.
- 10) Well organized data in the table format on the dashboard.
- 11) Well organized calendar, pivot, graph, kanban views.
- 12) Customers see ticket status from the portal and email links.
- 13) Well organized portal for the ticket.
- 14) Easy to group by, search, and create a ticket on the portal.
- 15) Auto notifies via email to the assigned user and customer while the ticket is created.
- 16) Auto share feedback link while the ticket is closed.
- 17) Easy to chat with customers from chatter.
| Version | Details |
|---|---|
| v 13.0.1 | Initial Release. |
| Product Version | 1.0.1 |
| Technical name | sh_website_helpdesk |
| Categories | Extra Tools |
| Released | 12/03/2020 |
| Last Updated | 12/03/2020 |
| Depends | Website Builder (website) portal web sh_helpdesk |
| License | OPL |
