Industry
Healthcare · Revenue Cycle Management
Company
Billed Right
Location
Florida (USA)
Established
2006
About Billed Right:
Billed Right is a healthcare revenue cycle management (RCM) company based in Florida, USA. It has operational offices in Chennai, India. The organization delivers specialized revenue cycle management services to healthcare providers, supporting efficient billing operations and administrative processes.
As Billed Right grew to support over 700 users, it needed a central ERP system. This system helped balance workloads, automate workflows, and improve visibility across the business. Billed Right implemented Odoo ERP for healthcare to centralize workforce operations and improve process visibility across departments.
Type of Project
Manual Work - Excel
Odoo ERP
Odoo Implementation Overview
- Odoo ERP Services offered:
- Odoo Customization, Odoo Development, Odoo Support and Training, Odoo Consultation
- Odoo applications used:
- Employees, Time Off, Recruitment, Appraisals, Discuss, Documents, Project, Timesheets, Approvals, Reporting & Analytics
- Other Applications (Integrations):
- Microsoft Azure integration
- Hosting and edition:
- On-premise Installation ( AWS ), Odoo Community 16.0
- Timeline of Implementation:
- 3 Years (Phased Odoo ERP Implementation Across 700+ Users)
Key Challenges Faced Before Odoo ERP Implementation
Before implementing Odoo ERP for healthcare industry operations, Billed Right faced growing workforce management challenges as its team expanded beyond 700 users. Manual processes and disconnected systems limited operational visibility, efficiency, and scalability across departments.
Healthcare Workforce Management
Managing a workforce of over 700 employees became increasingly difficult without a centralized healthcare workforce management system. Tracking responsibilities, employee activities, and daily operations required significant manual effort.
Manual Processes
Many operational tasks relied on manual coordination and follow-ups, increasing administrative workload and slowing execution across teams.
Task Allocation Challenges
Distributing workloads across departments lacked structure and consistency, affecting accountability, productivity, and timely task completion.
Limited Visibility
Management had limited visibility into employee performance and ongoing activities, making it difficult to monitor operations and make informed decisions.
Scalability Issues
As the organization grew, existing processes became harder to manage. The lack of standardized workflows affected collaboration, consistency, and operational scalability.
"Working with Softhealer Technologies has been an excellent experience for our healthcare business. Their Odoo ERP expertise helped us simplify our daily work. It improved task sharing among staff. It also reduced manual work across teams. The team clearly understood our requirements, provided the right customizations, and delivered a revenue cycle management solution beyond our expectations. Their continuous support, professionalism, and commitment to quality have made them a trusted technology partner for our organization."
Operations Team,
Billed Right
Solutions Offered
Softhaler Technologies designed and deployed a customized Odoo ERP implementation for Billed Right's healthcare operations. Every solution was tailored to the organization's actual workflows, team structures, and operational requirements.
Centralized Workforce Management System
- Implemented Odoo ERP to manage workforce operations across more than 700 users. Configured employee management, work assignment, and activity tracking processes within a centralized system.
Workflow Automation for Daily Operations
- Configured automated workflows for routine operational activities. Set up system-driven processes to manage approvals, task progression, and day-to-day operational workflows.
Structured Task Distribution Framework
- Customized Odoo ERP to support task assignment, workload allocation, and responsibility management across departments.
Unified Operational Management Platform
- Established a single platform to manage operational activities, workforce information, and business records within one system.
Microsoft Azure Integration
- Integrated Odoo ERP with Microsoft Azure to support connectivity between business systems and organizational data environments.
Scalable Multi-User ERP Environment
- Designed and deployed an Odoo ERP environment capable of supporting more than 700 users through a phased implementation approach.
Process Standardization Across Departments
- Configured standardized workflows and process structures within Odoo ERP based on departmental requirements and operational procedures.
Your Entire Healthcare Operation, Connected in One ERP System
Reduce manual work, improve efficiency, and support business growth with a scalable healthcare ERP software.
Talk to Healthcare ERP Experts
Key Outcomes & Success Metrics
35%
Improvement in workforce productivity and task distribution
30%
Faster execution of daily operational workflows
40%
Reduction in manual effort through workflow automation
Impact created
By implementing ERP for healthcare industry operations, Billed Right achieved improvements in workforce management, process efficiency, and RCM Workflow operational visibility.
- Simplified management of a workforce exceeding 700 users.
- Improved work allocation across teams and departments.
- Increased accountability through clearly defined responsibilities.
- Reduced dependency on manual coordination and follow-ups.
- Minimized repetitive administrative activities across daily operations.
- Provided management with better access to operational information across departments.
- Increased transparency into ongoing activities and workforce performance.
- Supported faster business decisions with accessible and organized data.
- Improved consistency in day-to-day operations.
- Reduced delays caused by disconnected processes.
- Strengthened coordination between teams and departments.
- Established a structured operational framework capable of supporting continued business expansion.
- Strengthened organizational control across a growing workforce.
After Implementation – What's Next?
Implementing ERP for healthcare industry operations is just the beginning. Here's how Softhealer continues to support your organization:
User Training & Onboarding
Ensure teams confidently use the system with proper guidance and process clarity.
Continuous Optimization
Refine workflows and configurations to improve efficiency and performance.
Support & Maintenance
Provide updates, issue resolution, and regular assistance for smooth operations.
Scalability & Growth
Enable new features, modules, and integrations as the business expands.
