Manage Cookie Preferences

You can customize or change your cookie preferences at any time using the settings below.

1. What are cookies and similar technologies?

Cookies are small text files stored on your device through your browser when you visit a website. They can help websites remember information between page requests or visits.

Similar technologies include browser storage, tracking pixels, and scripts or tags that collect information about website activity. Some technologies can send information without placing cookies.

Cookies may be:

  • First-party cookies: Associated with the website you visit.
  • Third-party cookies: Associated with another domain, such as a service provider’s domain.
  • Session cookies: Generally intended to last for a browsing session.
  • Persistent cookies: Stored until their configured expiry or until removed, subject to browser behavior.

2. Why we use these technologies

We use cookies and related technologies for purposes that include:

  • Supporting website operation and requested functions.
  • Remembering cookie consent choices.
  • Understanding website traffic and visitor interactions.
  • Identifying usability issues.
  • Measuring advertising results.
  • Supporting remarketing and personalized advertising where enabled and permitted by your choices.

The behavior of each service depends on its configuration, enabled features, your browser, and your consent choices.

3. Categories of cookies and technologies

Essential technologies

These support functions necessary to operate the website or provide a service you request. Examples can include security, maintaining a requested session, and remembering your cookie consent choice.

A technology’s essential status depends on its actual purpose. Analytics and advertising tools are not essential simply because they are useful to us.

Analytics and experience measurement

These help us understand how visitors find and use our website and where they experience difficulties. Our selected services include Google Analytics and Microsoft Clarity.

Advertising and remarketing

These help measure advertising performance and support relevant advertising to previous website visitors, where enabled and permitted by your choices. Our selected service includes Google Ads and remarketing.

4. Services used on our website

Google Analytics

We use Google Analytics to understand website traffic and visitor interactions. Depending on configuration and consent, information may include pages viewed, referral sources, interaction events, and browser or device information.

Cookie use, advertising features, identifiers, and data retention depend on our settings. We do not describe all analytics information as anonymous.

Microsoft Clarity

We use Microsoft Clarity to understand website interactions and identify usability issues.

Its features can include heatmaps and session replays showing interactions such as clicks, scrolling, and navigation. Collection, masking, cookie use, and feature availability depend on the configuration and consent signals sent to Clarity.

Cookie-free operation can still involve limited data collection.

Google Ads and remarketing

We use Google Ads tools for advertising measurement and remarketing.

Depending on enabled features and consent, these tools can associate website activity with advertising interactions, measure actions following an advertisement, and support personalized advertising to previous visitors.

Google may process information under its own policies. The features actually enabled determine what information is collected and used.

Google Tag Manager

We use Google Tag Manager to deploy and manage website tags.

Tags deployed through it may collect information or use cookies for analytics, advertising, or other purposes. Each tag must be assessed according to its own behavior.

Using Google Tag Manager does not automatically mean that every deployed tag respects cookie consent choices.

Google Search Console

We use Google Search Console to monitor our website’s presence and performance in Google Search, including impressions, clicks, and search queries.

Search Console itself does not require a separate visitor-tracking cookie on our website. If Google Analytics or Google Tag Manager is used to verify ownership, those services retain their separate functions and consent considerations.

5. Information that may be processed

Depending on the service and its settings, cookies and related technologies may process:

  • Online identifiers.
  • Pages visited and referral information.
  • Browser and device details.
  • Approximate location information.
  • Website interactions.
  • Advertising interactions.
  • Cookie consent choices.

Some of this information may constitute personal data. The information actually collected varies by service and configuration.

See our Privacy Policy and the relevant providers’ notices for further information.

6. Accepting or rejecting cookies

Our cookie banner provides Accept and Reject options.

  • Accept: Indicates permission for the optional analytics and advertising uses described in the banner and this policy.
  • Reject: Indicates that you do not give permission for optional cookies. Technologies necessary to provide requested website functions or remember your choice may still be used.

Rejecting cookies does not necessarily mean that every script stops loading or that no information is transmitted. Some services support limited measurement without cookies.

Continuing to browse or closing the banner does not, by itself, express an Accept choice.

7. Changing your choice and browser controls

You can make a new selection when the cookie banner is displayed. For help changing or withdrawing a previous choice, contact us through our contact page.

You can also use your browser settings to view, block, or delete cookies and, where supported, clear other website storage.

Browser controls are separate from the website’s consent mechanism. Deleting cookies does not necessarily change preferences held elsewhere or remove information already sent to a provider.

Blocking essential cookies may affect functions you request. Clearing stored consent information may cause the banner to appear again.

You can also manage Google advertising preferences through my ad center . These controls supplement the choices on our website.

8. Cookie duration and data retention

Cookie durations vary by service, purpose, and configuration. Some cookies expire at the end of a browsing session, while others remain until their configured expiry or until removed.

Expiry may also depend on whether a cookie is refreshed and how your browser handles storage.

Cookie expiry is separate from the period for which Softhealer or a service provider retains information already collected.

9. Changes to this Cookie Policy

We may update this policy when our website, tools, or practices change. The date at the top will show when the policy was last updated.

A policy update does not itself give us your consent to new optional tracking purposes.

10. Contact us

If you have questions about cookies, tracking technologies, or your choices, contact:

Softhealer Technologies Private Limited: For broader information about personal data, read our privacy policy.

1. Strictly Necessary Cookies

Name Provider Description Duration Type
session_id This website (Odoo) Identifies your browsing session so the server can keep you signed in, preserve your shopping cart, and allow form submissions securely. 7 days (or Session) HTTP Cookie
frontend_lang This website (Odoo) Remembers the language selected by the visitor so pages are served consistently in the requested language. 1 year HTTP Cookie
tz This website (Odoo) Holds your time zone preference so dates, times, and schedules across the website are shown correctly. Session HTTP Cookie
cids This website (Odoo) Remembers which company environment/context the visitor or user is currently browsing in multi-company setups. 1 year HTTP Cookie
csrf_token This website (Odoo) Protects forms and requests against Cross-Site Request Forgery (CSRF) attacks to ensure website security. Session HTTP Cookie
sh_cookie_consent This website Stores your cookie consent choices so you are not asked to set preferences again on every page view. 6 to 24 months HTTP Cookie
website_cookies_bar This website (Odoo) Mirrors cookie consent state for standard Odoo framework components that read the native consent cookie. 6 to 24 months HTTP Cookie

2. Microsoft Clarity Visitor Cookies

Name Provider Description Duration Type
_clck Microsoft Corporation Persists the Clarity user ID and preferences unique to that website across pages, ensuring repeated visits to the same site are attributed to the same user. 1 year HTTP Cookie
_clsk Microsoft Corporation Connects multiple page views by a user into a single Clarity session recording and tracks current session state. 1 day (24 hours) HTTP Cookie
CLID Microsoft Corporation Identifies first-time Clarity impressions and tracks visitor behavior across sessions on domains using Clarity. 1 year HTTP Cookie
ANONCHK Microsoft Corporation Indicates whether the MUID (Microsoft unique ID) is transferred to the ANID. Used for user session verification and fraud prevention. Session / 10 mins HTTP Cookie
MR Microsoft Corporation Used by Microsoft to reset or refresh the MUID (Microsoft User Identifier) and synchronize user tracking across Microsoft services. 7 days HTTP Cookie
MUID Microsoft Corporation Unique user identifier used by Microsoft products (Clarity, Bing, Advertising) for synchronization, analytics, and tracking across Microsoft domains. 1 year HTTP Cookie
SM Microsoft Corporation Used to synchronize the MUID across different Microsoft domains and measure session activity. Session HTTP Cookie

3. UTM Visitor Cookies

Name Description Duration
odoo_utm_source Records the referral source or platform (e.g., newsletter, search engine, social network) from the utm_source URL parameter that directed the visitor to the website. 31 days (1 month)
odoo_utm_medium Records the marketing channel or medium (e.g., email, cpc, social, banner) from the utm_medium URL parameter used by the visitor. 31 days (1 month)
odoo_utm_campaign Records the specific marketing or promotional campaign name from the utm_campaign URL parameter that brought the visitor to the website. 31 days (1 month)

4. Google Analytics Visitor Cookies

Name Provider Description Duration Type
_ga Google Ireland Limited Used to distinguish unique visitors by assigning a randomly generated client ID. Helps calculate visitor, session, and campaign data for analytics reports. 2 years HTTP Cookie
_ga_ (e.g. _ga_XXXXXXXXXX) Google Ireland Limited Used by Google Analytics 4 (GA4) to persist and maintain session state across page views and track session status. 2 years HTTP Cookie
_gid Google Ireland Limited Used to distinguish visitors and group page interactions into a single session for daily reporting. 24 hours HTTP Cookie
_gat / _gat_gtag_ Google Ireland Limited Used to throttle request rate and limit the collection of data on high-traffic websites. 1 minute HTTP Cookie
_gac_gb_ Google Ireland Limited Contains campaign and ad-click related information for the visitor when Google Analytics is linked with Google Ads. 90 days HTTP Cookie

Transforming Businesses with Next-Gen Solutions

Our next-generation solutions are built to transform businesses and drive growth in the digital era.

Find Us

530, West Gate 2,
Ayodhya Chowk, 150 Feet Ring Road Rajkot, Gujarat 360006.

Find Us

131 South End, Croydon CRO 1BJ,
United Kingdom

Email Us

[email protected]
[email protected]
[email protected]
[email protected]

Email Us

[email protected]

Contact No.

HR : +91 90232 46069
Sales : +91 93288 25451

Contact No.

Sales : +44 7562 893296

Reach Us Read Blog Contact Us Submit Support Ticket Watch Video Tutorial
whatsapp-support whatsapp-support
Click to Chat