Industry
Freight Forwarding / Logistics
Company
CRB Express GmbH
Location
Bremerhaven, Germany
Established
2011
About CRB Express GmbH
CRB Express GmbH is an international freight forwarding company located in the free zone of the North Sea port of Bremerhaven, Germany. They offer shipping, customs brokerage, and warehousing from one source, including bonded warehousing through their partner company WLB. Their company is certified with DIN ISO 9001:2015 and AEO certification, and they run their business on Odoo Enterprise.
The company's main use of Odoo is the customized All-in-One Helpdesk and Accounting. They were using Odoo 14 Enterprise, which is quite old compared to the latest Odoo versions. So, they wanted to get an Odoo upgrade to explore what the latest version (Odoo 19) has to offer.
Type of Project
Odoo 14 Enterprise
Odoo 19 Enterprise
Odoo Migration Overview
- Services Offered:
- Odoo Migration, Custom Module Upgrade, Odoo Support
- Odoo Applications Used:
- All-in-one Helpdesk, Custom Apps, Accounting
- Hosting and Edition:
- Odoo 19 Enterprise
- Timeline of Implementation:
- 2 Months
Key Challenges Faced
A large set of feature gaps in the freight forwarding company’s environment due to still using the Odoo 14 framework:
Missing Out On The Latest Odoo Features
CRB Express GmbH was using Odoo 14 Enterprise, which was outdated and required extra effort to keep up with compared to the latest Odoo 19 version, which was faster and more efficient.
Dependence On A Customized Helpdesk App
The company relied heavily on its customized All-in-One Helpdesk app in the Odoo 14 framework, which gave them very little space to build extra customizations.
An Additional Surcharge Paid Annually
Odoo 14 Enterprise was an outdated version, and to keep having Odoo support for the system, the company had to pay an additional 25% surcharge of the annual subscription cost every year if they don't migrate to the latest Odoo version.
Solutions Offered
To resolve these challenges, we successfully performed the Odoo 14 to Odoo 19 migration for CRB-Express GmbH and made it live over a weekend.
Odoo 14 To Odoo 19 Migration
- The existing Odoo setup has been migrated to Odoo 19 Enterprise. Therefore, the client can start using the latest Odoo features.
Helpdesk Customization Upgrade
- We upgraded the customization on the All-in-One Helpdesk app to fit the Odoo 19 environment. Meaning no workflow change, but faster results.
No Business Disruption
- The final migration and go-live were completed on a weekend, making sure no disturbance is created for the client's actual operations.
Is Your Old Odoo Version Holding You Back?
If yes, then our team can help your business by migrating your current system to the latest Odoo 20, which is not just efficient but also faster and more effective.
Migrate To The Latest Odoo 20
Key Outcomes & Success Metrics
15%
Reduction in Helpdesk Handling Time
10%
Reduction in Manual Accounting Effort
33%
Improvement in Overall Workflow Efficiency
Impact created
Our Odoo migration service has moved the logistics company to the latest Odoo version without disturbing its day-to-day operations.
- The company can now use the new capabilities of Odoo 19 for its regular modules and customizations.
- The new features will help the company become quicker, as the Odoo 19 environment is much faster.
- The company now has an updated ERP environment for its helpdesk and accounting activities.
- The customized All-in-One Helpdesk app was upgraded to Odoo 19, allowing the company to retain the helpdesk functionality it relied on.
- The workflow has gained a better UI experience and a faster processing speed due to the AI advantage of the latest system.
- With Odoo 19 Enterprise in place, CRB Express GmbH now has an updated platform for its existing business processes.
- The environment supports refined workflows, better features, and system evolution as business grows.
After Implementation – What's Next?
With Odoo 19 in place, Softhealer continues to be available to CRB Express GmbH for the following:
User Training & Onboarding
Guide the team through the Odoo 19 changes and new features.
Continuous Optimization
Refine workflows and configuration as business requirements change.
Support & Maintenance
Provide ongoing help with updates, issues, and maintenance.
Scalability & Growth
Add features and integrations as future needs grow.
