Industry
Wholesale Smoke Shop Distributor
Company
QNI Wholesale
Location
United States
Established
2021
About QNI Wholesale:
QNI Wholesale is a wholesale smoke shop distributor based in the United States, established in 2021. The company supplies vaping products, smoke shop accessories, and related merchandise to retailers nationwide. Serving a growing B2B customer base, the business manages a large product catalog and high-volume wholesale distribution while operating in a regulated industry.
As the business continued to grow, the existing ERP system could no longer keep pace with the company's operational requirements, creating the need for a more scalable business management solution.
"The new Odoo system helped us improve wholesale ordering, simplify warehouse operations, and manage compliance more efficiently. Our team can now process bulk orders faster while providing a better experience for retail customers."
Management Team,
QNI Wholesale
Type of Project
Old Website
New Odoo Website
Odoo Implementation Overview
- Services Offered:
- Odoo ERP Implementation, Odoo eCommerce Development, Odoo Website Customization
- Odoo Applications Used:
- Website, eCommerce, Sales, Inventory, Accounting, CRM, Customer Portal
- Hosting and Edition:
- Odoo 17 Community
- Timeline of Implementation:
- 1 Year
Key Challenges Faced
Complex Regulatory Compliance & Tax Management
The business had to comply with different tax rules and product regulations across multiple U.S. states. Managing these requirements manually made compliance more complicated and increased the risk of errors.
Inefficient B2B Ordering Experience
Wholesale customers often placed large orders with multiple product variants. The existing ordering process was not designed for bulk purchasing, making it slower and less convenient for customers.
Warehouse Fulfillment Delays
Managing high-volume wholesale orders through manual warehouse processes led to slower picking, packing, and order fulfillment, affecting overall operational efficiency.
Limited System Performance
As business operations grew, the existing ERP system struggled to handle large amounts of data and business activities efficiently, resulting in slower day-to-day processes.
Disconnected Product Organization
The way products were organized internally did not match how customers searched and browsed them online, making product management and website navigation more difficult.
Solutions Offered
To address these operational challenges, we implemented a customized ERP software for wholesale distributors using Odoo.
Advanced Compliance, Tax & Accounting Management
- Developed customized tax automation workflows to calculate excise taxes based on product configurations and liquid volume measurements. State-level compliance rules, category-based tax assignment, and flexible tax recalculation were also configured to support accurate wholesale transactions across different U.S. states.
Optimized B2B Ordering Experience
- Designed a customized wholesale ordering portal with secure customer access and bulk purchasing capabilities. Product variant matrix functionality, dedicated product discovery pages, and customized category mapping were implemented to simplify the B2B purchasing process.
Warehouse and Fulfillment Automation
- Integrated a custom barcode scanning system to support high-volume warehouse operations and accurate product handling. Automated sales, returns, and landed cost workflows were also configured to simplify fulfillment and inventory management processes.
Scalable ERP Infrastructure
- Established a scalable Odoo environment with multi-company and multi-website capabilities to support future business expansion. The implementation also included optimized bulk document generation for high-volume operational processing.
Transform Wholesale Distribution Operations with Odoo ERP
Simplify ordering, automate workflows, and improve compliance with ERP software for wholesale & distribution operations.
Speak With Our Experts
Key Outcomes and Success Metrics
20%
Reduction in Manual Operational Processes
45%
Faster Warehouse Picking and Fulfillment Operations
100%
Automated Excise Tax Calculation for Wholesale Products
Impact Created
With the help of Softhealer's customized Odoo ERP implementation services, QNI Wholesale improved operational efficiency across wholesale distribution activities.
- Simplified compliance management across multiple product categories and regional tax requirements.
- Supported state-wise product restrictions for compliant order processing.
- Simplified bulk purchasing through an optimized B2B ordering experience.
- Reduced ordering complexity with easy product variant selection.
- Improved order processing accuracy with barcode-enabled warehouse operations.
- Standardized fulfillment and return processes across daily warehouse activities.
- Supported growing order volumes and expanding product catalogs through a centralized wholesale business ERP.
- Improved bulk document generation for large-scale distribution operations.
After Implementation – What's Next?
Implementing the ERP system is just the beginning. Here's how Softhealer continues to support QNI Wholesale after deployment.
User Training & Onboarding
Teams are trained to manage daily ERP operations with confidence.
Continuous Improvement
Workflows are reviewed and refined to support changing business needs.
Support & Maintenance
Regular updates and maintenance help keep the ERP system running smoothly.
Scalability & Growth
Additional modules and customizations can be added as the business grows.
