• Whatsapp E-commerce Products Presales/Support
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  • About Module


    WhatsApp is an ideal tool for the eCommerce business. Currently, in odoo, there is no feature where you can manage product presales support in the WhatsApp. Our module will provide that feature. Your customer gets product support from the odoo website to the WhatsApp executive who gives presales support in the WhatsApp.





    Features


    • 1) You can manage product presales support in the WhatsApp.

    • 2) You can choose 2 option for presales support through WhatsApp,

      A) Individual: If you have one person who manages all products support then select individual.
      B) Multiple: If you have a team that gives support for different products then select multiple. (You can manage time and holidays for all team members).

    • 3) You can customize your custom Whatsapp button,

      A) Color: You can change the font and button color.
      B) We provide different 9 styles for the WhatsApp button.

    • 4) We have 2 ways for Whatsapp requests,

      A) Modal-Popup: When you click the WhatsApp button it opens a wizard for general details for Whatsapp message.
      B) Direct message: When you click the WhatsApp button it sends a direct WhatsApp message.

    Versions


    • v13.0
    • v12.0
    • v11.0

    Installations


    1) You will receive the link to download the zip file of the module please download it.

    2) Extract the zip file, you will see a folder named ‘sh_website_wtsapp_product’.

    3) Copy and paste this folder inside your Odoo Addons path / Custom Addons Path.

    4) Now, open the odoo as Developer Mode.

    5) Go to Apps menu and click on ‘Update Modules List’, Press Update Button.

    6) In the search bar, search ‘sh_website_wtsapp_product’.

    7) Click on ‘Install’ to install it.

    Workflow


    Individual Whatsapp Manager Flow

    Whatsapp product support configuration.

    Press the WhatsApp button on products for the presales support.

    Now you can chat for presales support in the WhatsApp.

    WhatsApp button is also available in the product form view for support.

    Now you can chat.

    Multiple Whatsapp Manager Flow

    Whatsapp product support configuration.

    Press "Configure Team Member" if you have a team that gives support for different products, Whatsapp team member kanban view looks like this.

    Whatsapp team member form view looks like this.

    In the product form view, all team members WhatsApp button is available.

    If you have ticked modal-popup in the WhatsApp requests then this wizard opens after press the WhatsApp button, Fill the details and press the "Submit" button.

    Now you can chat.

    Support

    You will get free support and assistance in case of any issues