They have everything you need, the technical support is excellent and they respond quickly, plus they keep the module updated. 100% recommended. Thank you.
Trusted By Leading Businesses
We've supported Odoo systems across various industries, here are a few of the businesses we've worked with.
What are Odoo support services, really?
Odoo Support Services help businesses keep their ERP system secure, stable, and running efficiently long after go-live. That covers technical troubleshooting, functional assistance, bug fixing, performance optimization, security updates, version upgrades, and ongoing maintenance.
Whether you run Odoo Community or Enterprise, regular support means issues get resolved before they become downtime, and your ERP keeps pace with a business that doesn't stand still. It's the difference between an ERP you maintain and one that quietly maintains itself.
Is your business facing these Odoo challenges?
No matter the challenge, our Odoo experts deliver reliable solutions that keep your ERP secure, stable, and efficient.
Slow System Performance
Slow loading times and delayed processes make everyday tasks harder and drag down overall ERP efficiency.
Errors & Custom Module Issues
Frequent system errors, module conflicts, or customization issues disrupt workflows and slow your team down.
Integration & Upgrade Failures
Failed integrations or version upgrades cause compatibility issues, data inconsistencies, and unplanned downtime.
Security & Data Risks
Outdated systems and weak security configurations expose sensitive data and raise the risk of unauthorized access.
Workflow & Reporting Problems
Broken workflows and inaccurate reports slow decisions and create manual work that shouldn't exist.
Inventory & Access Issues
Stock mismatches and incorrect user permissions lead to inaccuracies, delays, and unauthorized access.
What's included in our Odoo Support Services
A complete range of support built to improve system performance, reliability, and long-term business success.
Functional Odoo Support
Expert assistance with modules, workflows, user management, and daily operations.
Technical Odoo Support
Resolve technical issues, system errors, configuration problems, and development challenges.
Bug Fixing & Module Support
Identify and fix bugs, module conflicts, and customization issues fast.
Performance & DB Optimization
Improve system speed, optimize database performance, and eliminate bottlenecks.
Security Updates & Backups
Regular security updates, automated backups, and reliable recovery solutions.
Upgrade & Migration Support
Upgrade Odoo versions safely, preserving data and minimizing disruption.
Integration & Third-Party Support
Maintain seamless integrations with gateways, eCommerce, APIs, and apps.
Server & Odoo.sh Monitoring
Monitor server health and manage Odoo.sh environments for maximum uptime.
Already seeing one of these issues?
Supporting every module that powers your business
Dedicated functional and technical support, module by module.
How our Odoo Support process works
Every support request follows a structured process to ensure faster resolution, minimal disruption, and long-term stability.
Requirement discussion
We start by understanding your business requirements, current challenges, and support expectations.
Issue analysis
Our experts examine the reported problem, reviewing logs, configurations, and workflows to scope the impact.
Root cause identification
Instead of temporary fixes, we identify the underlying cause for a reliable, lasting solution.
Solution planning
We prepare the most effective solution and define an implementation approach aligned to your business.
Development & resolution
Our developers implement fixes and optimizations following Odoo best practices and coding standards.
Testing & QA
Every fix is tested in a controlled environment to verify functionality and prevent regressions.
Deployment & go-live
Once approved, we deploy the solution with minimal disruption to daily operations.
Ongoing support
We monitor performance and address follow-up concerns to keep your ERP secure and optimized.
Requirement discussion
We start by understanding your business requirements, current challenges, and support expectations.
Issue analysis
Our experts examine the reported problem, reviewing logs, configurations, and workflows to scope the impact.
Root cause identification
Instead of temporary fixes, we identify the underlying cause for a reliable, lasting solution.
Solution planning
We prepare the most effective solution and define an implementation approach aligned to your business.
Development & resolution
Our developers implement fixes and optimizations following Odoo best practices and coding standards.
Testing & QA
Every fix is tested in a controlled environment to verify functionality and prevent regressions.
Deployment & go-live
Once approved, we deploy the solution with minimal disruption to daily operations.
Ongoing monitoring & support
We monitor performance and address follow-up concerns to keep your ERP secure and optimized.
Supporting businesses across diverse industries
Reliable Odoo solutions that help businesses improve efficiency, productivity, and long-term growth.
Business problems solved with Odoo
See how our Odoo experts transformed business operations with practical, results-driven solutions.
Melchers
Trading & ProcurementHelped a 200-year-old global trading company replace SAP with a custom Odoo setup, making tender management and profit tracking simple across every project.
Watch the case study
Royal Paints
ManufacturingFixed inventory and costing gaps for a Kenyan paint manufacturer, replacing spreadsheets with a system that gives clear, accurate numbers.
Watch the case study
Master Sales Corporation
WholesaleImproved operational efficiency by 30% for a wholesale business by cleaning up sales workflows and clearing performance bottlenecks.
Watch the case studyCustomer voices
Explore our customer success stories.
Real experiences from businesses that trust us to keep their Odoo running smoothly.
I ordered a custom module for Odoo v15 related to POS and I'm very satisfied. Communication was fluid, they perfectly understood my needs, and completed it in record time. Congratulations, and keep it up
We've had the opportunity to work on several projects, and all have been successfully completed. Even though we're on the other side of the world, in Mexico, we've been able to work together very well. Excellent. Greetings from Playa del Carmen, Mexico.
Great application to make the order process for our B2B partners much more convenient and much faster. The after sales service of Softhealer Technologies is likewise of the highest level. Good job!
I purchased the attendance application, and it is now working perfectly. It was not functioning on my server initially, but the team provided excellent support and resolved my internal issues promptly. Great support and timely response.
Great company and great support team, I had a problem in my local Odoo server and they solved it in 5 minutes. I do recommend them for such implementations
They have everything you need, the technical support is excellent and they respond quickly, plus they keep the module updated. 100% recommended. Thank you.
I ordered a custom module for Odoo v15 related to POS and I'm very satisfied. Communication was fluid, they perfectly understood my needs, and completed it in record time. Congratulations, and keep it up
We've had the opportunity to work on several projects, and all have been successfully completed. Even though we're on the other side of the world, in Mexico, we've been able to work together very well. Excellent. Greetings from Playa del Carmen, Mexico.
great fast service, they implemented a mass QR code export generator for Odoo and it works great.
Great application to make the order process for our B2B partners much more convenient and much faster. The after sales service of Softhealer Technologies is likewise of the highest level. Good job!
I purchased the attendance application, and it is now working perfectly. It was not functioning on my server initially, but the team provided excellent support and resolved my internal issues promptly. Great support and timely response.
Need more than ongoing support?
Complete your Odoo journey with our end-to-end services, available whenever you need to go further than maintenance.
An Official Odoo Gold Partner, at scale
We help you minimize downtime, improve performance, and get consistent value from your Odoo investment.
Keep your Odoo ERP running without interruptions
Frequently Asked Questions
Questions businesses ask before switching support partners
Our support covers technical troubleshooting, functional guidance, bug fixing, performance optimization, security updates, backups, and version upgrades. Basically, everything needed to keep your Odoo system stable and running the way it should.
Yes. Our team works across both editions, so no matter which version you run, we can step in and support it.
Absolutely. We take over support for Odoo systems built by other teams all the time. We start with a full review of your setup so we understand exactly how it was built before making any changes.
Yes. Whether it's a module you had custom built, one from the Odoo app store, or something that's now conflicting with an upgrade, we can diagnose and fix it.
Yes. Slow loading times and delayed processes are usually fixable. We look at your database, server setup, and configurations to find what's dragging things down and optimize it.
Yes. We handle version upgrades carefully, keeping your data and customizations intact while minimizing disruption to your daily operations.
Yes. We connect Odoo with payment gateways, eCommerce platforms, accounting tools, and other apps your business already relies on.
Yes. If something breaks and it's affecting your business, we're available to jump in and resolve it quickly.
It depends on the issue, but most requests get a diagnostic response within 24 hours. Critical issues affecting your operations are prioritized and handled as quickly as possible.