Overview
Experience the synergy of customer relationship management, efficient helpdesk support, and powerful social media marketing in one comprehensive solution. Our All-in-One CRM seamlessly integrates these critical functions, providing a centralised hub for managing customer interactions, resolving issues promptly, and amplifying your social media presence.
CRM Functionality
Gain a 360-degree view of customer interactions, centralised contact management, and tailor CRM fields for effective engagement; integrate helpdesk for streamlined issue resolution.
Consolidated Customer Insights
Aggregate customer data for a 360-degree view of interactions, ensuring a holistic understanding of their history and preferences.
Contact Management
Centralise and manage contacts, leads, and opportunities for more effective engagement.
CRM Dashboard
Access real-time insights for informed decision-making based on current CRM data.
Customizable CRM Fields
Tailor CRM fields to capture critical customer details aligned with business requirements.
Social Media Marketing Integration
Manage social interactions, launch campaigns, evaluate performance, and seamlessly gather feedback from various social media channels within the CRM.
Social Media Engagement
Manage social media interactions directly from the CRM for meaningful customer engagement.
Campaign Management
Launch
and oversee
marketing
campaigns seamlessly
within
the CRM.
Social Media Analytics
Evaluate
social media
marketing performance through
integrated
analytics.
Feedback Analysis
Gather and analyse customer feedback seamlessly from various social media channels.
Helpdesk Integration
Create and manage helpdesk tickets seamlessly within the CRM, ensuring integrated issue resolution; convert tickets into tasks for alignment between support and sales teams.
Streamlined Ticket Creation
Create
helpdesk tickets within
the
CRM for integrated
issue
resolution.
Ticket-to-Task Conversion
Convert helpdesk tickets into tasks, ensuring alignment between support and sales teams.
Email Notifications
Receive timely email notifications for assigned tickets, improving communication.
Mass Ticket Updates
Streamline processes by updating multiple tickets simultaneously for efficient query management.
AI-Powered Enhancements
Craft personalised communications effortlessly with smart suggestions, refine content using AI-driven tools, and break language barriers with seamless AI translation.
Smart Suggestions
Craft engaging emails and texts using AI suggestions for personalised communication.
Content Optimization with AI
Refine your content effortlessly! Our AI-driven tools tailor messages, improve readability, and enhance overall tone.
Global Reach with AI Translation
Break language barriers! Translate emails and texts seamlessly into multiple languages with our AI feature.
Reporting and Analysis
Access diverse views, generate comprehensive reports in PDF, Excel, or CSV formats for insights into customer interactions and sales performance; auto-share feedback links for seamless insights collection.
well-Organized Views
Access calendar, pivot, graph, and kanban views for efficient management and diverse perspectives on customer interactions.
Generate Reports
Generate comprehensive PDF,excel or CSV reports offering insights into customer interactions and sales performance.
Customer Feedback
Auto-share feedback links upon ticket closure for seamless collection of valuable customer insights.
Automation and Efficiency
Automate workflows with automatic stage changes, set alarms for issue resolution, and define dynamic stages to adapt to unique business processes.
Automated Progression
Automate workflows by triggering stage changes based on responses, ensuring timely progression.
Ticket Alarm Mechanism
Set alarms for different tasks to ensure efficient issue resolution and meet SLAs.
Flexible Workflow
Define and customise stages within the CRM to adapt to unique business processes.
Multi-Channel Customer Engagement
Connect with customers via WhatsApp, engage in real-time conversations through integrated chatter within the CRM for direct communication and sending quotations.
WhatsApp Integration
Connect with customers via WhatsApp for direct communication and sending quotations.
Chatter for Real-Time Communication
Engage in real-time conversations with customers through integrated chatter within the CRM.
Email Integration
Seamlessly integrate email communication within the CRM for a unified approach to customer interactions..
Security and Access Control
Define specific access rights for CRM Managers and Users, ensuring robust data security; navigate through a user-friendly interface for simplified CRM use.
Access Rights
Define specific access rights for CRM Managers and CRM Users, ensuring robust data security.
User-Friendly Interface
Navigate through a user-friendly interface that simplifies CRM for all users.
Embrace our CRM integration
Don't let scattered leads slow you down. Embrace our CRM integration for a unified, efficient solution.
