Why Genie-360
Dynamic Dashboard
Get real-time insights into support performance, fully customizable to your needs.
Team Management
Create and manage teams effortlessly, with roles and performance tracking.
Auto Ticket Assignment
Automate ticket distribution based on skills and workload for swift resolutions.
SLA Policies
Ensure consistent service quality with predefined agreements.
Task Management
Break down complex issues into manageable tasks for streamlined collaboration.
Timesheet Management
Accurate time tracking for better efficiency and billing precision.
Customer Portal
Empower customers with a self-service portal for ticket submission and tracking.
Create Tickets
Seamlessly generate tickets from inbound emails and WhatsApp messages.
Auto Stage Change
Keep your ticket workflow organized and efficient with automated stage updates.
Dynamic Calendar
Efficiently schedule and manage appointments and activities right from your helpdesk.
The Power of WhatsApp Helpdesk
WhatsApp has become a ubiquitous messaging platform, with over two billion users worldwide. Leveraging this platform for your customer support can greatly enhance your business's reputation and customer satisfaction.
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