"Softhealer’s Odoo ERP implementation transformed our most time-consuming tasks, automating processes while improving efficiency and customer satisfaction."
Reyla Watersports Management,
Maldives – Watersports Company
Company
Reyla Watersports Maldives
Location
Maldives
Industry
Services / Water Sports / Game / Event
About Reyla Watersports:
Reyla Adventure is a water sports company in the Maldives that offers exciting ocean activities like jet skiing, snorkeling, and dolphin watching. The company is dedicated to providing safe, fun, and memorable experiences for visitors from around the world. With a friendly team and true Maldivian hospitality, Reyla ensures every guest feels welcome and cared for. They also focus on protecting the ocean and promoting eco-friendly tourism. Their goal is to make every adventure enjoyable while keeping the beauty of the Maldives alive for future generations.
Type of Project
Manual Work - Excel
Odoo ERP
Odoo Implementation Overview
- Services offered:
- ERP Solutions, Odoo Implementation, Odoo Customization, Odoo Support, Odoo Migration
- Odoo applications used:
- Website, Appointments, Sales, Inventory, Accounting, CRM, Maintenance, POS
- Hosting and edition:
- Odoo.sh – Version 18 Enterprise
- Timeline of Implementation:
- 4 Weeks
Key Challenges Faced
Booking and Operations Management
Before Odoo implementation, all bookings were handled manually, making it difficult to track reservations and allocate resources efficiently. Managing equipment and staff schedules without a centralized system was time-consuming and prone to errors.
Online Booking and Customer Reach
Customers had no option to book services online, and the absence of a website limited both customer engagement and overall brand visibility.
Equipment Maintenance
There was no preventive maintenance plan for equipment, which led to frequent breakdowns and challenges in keeping all equipment in optimal working condition.
Solutions Offered
Looking at the operational challenges, we deployed a complete Odoo solution to automate and optimize Reyla Watersports’ processes.
Website for Brand Awareness:
- Developed a visually appealing, responsive website to showcase Reyla Watersports’ offerings, enhance brand presence, and attract more customers online.
Booking Management:
- Integrated the website with Odoo’s Appointment Module to allow customers to easily schedule activities online, while enabling the team to track bookings, plan resources, and manage equipment efficiently.
Online Payment Integration:
- Integrated multiple online payment options to automate transactions and improve customer satisfaction. Ensures secure and fast payments, reducing manual processing efforts.
Gantt View Scheduling:
- Implemented Gantt View scheduling to provide a visual overview of bookings and resource allocation. Enables the team to track activity schedules, optimize equipment usage, and prevent booking conflicts.
Maintenance Management:
- Added the Maintenance Module to schedule and track equipment maintenance systematically. All maintenance activities and equipment history are logged, ensuring equipment health and preventing unplanned downtime.
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Key Outcomes & Success Metrics
25%
Improved resource planning and scheduling with Gantt View visibility
20%
Reduced equipment downtime via systematic maintenance tracking
15%
Enhanced customer experience with integrated online payments
Impact created
With the help of Softhealer’s customized Odoo implementation services, Reyla Watersports achieved measurable operational improvements and enhanced customer satisfaction:
- With the Odoo Appointment and Gantt modules, the team now has complete visibility of all bookings and schedules.
- This enables efficient resource planning and quick adjustments to customer demands.
- The Maintenance and scheduling modules help allocate equipment and staff effectively.
- Preventive maintenance ensures equipment remains in top condition, reducing downtime and increasing reliability.
- Integrated online payments and booking processes streamline customer interactions.
- This reduces manual effort and enhances the overall customer experience.
- Centralized operations and real-time monitoring empower the team to plan activities better.
- Improved process efficiency translates into smoother service delivery and happier customers.
Conclusion
The customized Odoo implementation by Softhealer transformed Reyla Watersports’ operations by automating bookings, optimizing resource and equipment management, and streamlining online payments.
With real-time visibility, preventive maintenance, and improved planning, the company achieved higher operational efficiency, reduced downtime, and enhanced customer satisfaction. Overall, the solution empowered Reyla Watersports to deliver smoother services, make informed decisions, and elevate the overall customer experience.
After Implementation – What’s Next?
Implementing ERP is just the beginning. Softhealer continues to support your business to ensure smooth operations and growth:
User Training & Onboarding
We train your team to use Odoo efficiently, so everyone can work confidently.
Continuous Improvement
We monitor system usage and optimize workflows to improve performance.
Support & Maintenance
We handle issues, updates, and enhancements to keep your ERP running smoothly.
Scalability & Growth
As your business grows, we help add new modules or integrations to meet evolving needs.
Transform your water sports business in the Maldives with Odoo ERP.
Automate bookings, manage resources, and optimize payments with Odoo ERP.